Privacy Policy

1) Personal information we collect

• Account & profile: name/username, email, login credentials (stored in hashed form), preferences.
• Gameplay & community (if applicable): in-game activity, progress, user-generated content, chat/support messages, reports.
• Device & usage: IP address, device identifiers, browser type, pages viewed, timestamps, approximate location (from IP), diagnostics/logs.
• Cookies & similar technologies: essential cookies and analytics/advertising tags where enabled.
• Payments (if applicable): purchase details and transaction metadata; payment card data is handled by our payment processors, not stored in full by us.

2) How we use information

• Provide, maintain, and improve the Services (including gameplay features and customer support).
• Account authentication, security, fraud prevention, and abuse moderation.
• Analytics to understand usage and fix issues.
• Communications: service messages, support replies, and—with your consent or as permitted—marketing.
• Compliance with legal obligations and enforcement of our terms.

3) Legal basis & consent (Canada)

We generally rely on your consent (express or implied, depending on context) and other lawful bases recognized under Canadian privacy law (e.g., for security, fraud prevention, and legal compliance). You may withdraw consent subject to legal/contractual restrictions and reasonable notice.

4) Sharing and disclosures

We may share personal information with: (a) service providers (hosting, analytics, customer support, email delivery, payment processing); (b) business partners where you choose to connect or participate; (c) authorities where required by law; and (d) in corporate transactions (e.g., merger/acquisition) subject to appropriate safeguards. We do not sell personal information in the sense of exchanging it for money.

5) Cookies, analytics, and marketing

We use cookies and similar technologies for essential functionality and, where enabled, to measure performance and support marketing/remarketing. You can manage cookies in your browser settings and may be able to opt out of certain interest-based advertising through platform controls. Some features may not work without essential cookies.

6) Cross-border processing

Service providers may process information outside Canada (e.g., the United States). In such cases, information may be subject to the laws of the country where it is processed. We use contractual and organizational safeguards intended to protect information.

7) Retention

We retain personal information only as long as necessary for the purposes described above, including to meet legal, accounting, and security requirements. Retention periods vary depending on the type of data and why it was collected. We then delete, de-identify, or securely archive it.

8) Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information (e.g., access controls, encryption in transit, monitoring). No method of transmission or storage is 100% secure.

9) Your rights and choices (PIPEDA)

• Request access to your personal information and information about how it is used.
• Request corrections to inaccurate or incomplete information.
• Withdraw consent (where applicable) and manage marketing preferences.
• Ask questions or make a complaint to us; you may also contact the Office of the Privacy Commissioner of Canada if unresolved.

To make a request, contact us using the details below. We may need to verify your identity.

10) Children

Our Services are not directed to children under 13. If you believe a child has provided us personal information, contact us so we can take appropriate steps.

11) Contact